Frequently Asked Questions

After receiving Botox® or fillers, you must wait at least two weeks before any facial treatment or peel. However, you may schedule your facial before.

We recommend forgoing makeup the day of your facial, especially if you are prone to breakouts or congestion. Facials allow for deep pore cleansing and exfoliation which leaves your skin clean, bright, and ready to absorb active ingredients. For best results leave our active ingredients and SPF on and skip everything else.

While we believe safe sun is always important for your skin, including the consistent use of sunscreen, we do understand that Florida offers much natural beauty to enjoy. Many of our facial services offer great results without photosensitivity. However, if you are interested in treatments such as chemical peels you must speak with your aesthetician to ensure your lifestyle and schedule allow for beneficial results.

In preparation for your peel, please be sure you have not used any topical retinol for at least two days. Steroids and antibiotics must have been completed at least two weeks before your reservation. Other medications, such as Accutane®, require completion for several months before a chemical peel treatment. Please be sure to plan your chemical peel when you will not be exposed to sun, heat or other environmental stressors for 48 hours afterwards.  

We'll review your skin, routine and schedule together during your chemical peel consultation to make sure your peel is planned for the best results.

Enzymes digest protein, which includes dead surface skin cells. They differ from chemical peels as they allow for exfoliation without sensitivity, redness, or peeling. You may have seen this offered as an add-on treatment to boost results; however, we incorporate them into some of our facial treatments and chemical peels to ensure maximum results. Our enzymes are applied in multiple steps and blended just before use to ensure maximum activity while they are being used for treatments, not while they are sitting in the jar.

Absolutely. We understand it's best to wait a minimum of 24-48 hours after your lash appointment before receiving your facial. You may also plan your facial appointment for before your lash fill. If requested, we will also be happy to entirely avoid your eye area. Please verify any recommendations from your preferred lash artist as well. 

We recommend monthly facials to maintain your skin as this allows for exfoliation, hydration and balance after being exposed to daily environmental pollution and sun. Monthly deep pore cleansing is especially important for those with acne prone skin. We may suggest additional treatments when we first begin working with you to help you best achieve your goals.

Yes, absolutely. Home care is crucial to you achieving your goals and maintaining your results. Aside from making sure your treatment takes your routine into consideration, using products that aren't suited for your goals is a lost opportunity to benefit your skin. Allow us to review your routine with you for the best possible results.

Your time at the spa is meant for relaxation. Please silence your phone prior to entering and do not make or receive calls for the best possible experience for yourself and others.

Hushed voices are much appreciated when nearby treatment rooms.

While many spa locations request early arrival, our lobby is private and accessible beginning 10 minutes prior to your reservation. Unless specified otherwise, any time for necessary intake forms has been allowed for during your scheduled time. Please note that should you arrive late, your treatment will be modified as necessary to honor other guests appointment times and the complete service rate will apply.

Cash and credit cards are both accepted. We do not accept checks. We accept gift cards issued directly by Glo Skin. Gift cards cannot be replaced if lost.

Please provide 24 hours notice to avoid reservation modification charges. We highly appreciate more advanced notice as many guests plan their treatments months in advance. While we understand life happens, our time has been reserved specifically for you and improper notice doesn't allow us or other guests to use it. Reservation changes made with less than 24 hours notice will result in a charge of 50% of the scheduled treatment(s) rates.

We love children, but our spa is meant for relaxation and is not childproof. As a courtesy to others as well as your optimum relaxation, please make arrangements for your child.

We are glad to provide spa treatments to children so long as they are mindful of the spa ambiance and are accompanied by an adult if under the age of 16.

Our rates reflect professional-grade products, advanced techniques and ongoing training, and may be updated periodically. Rates are non-refundable. Advance payment is required for packages or multiple services in one visit.

Due to the nature of the products and treatments we provide, refunds and returns are not available. However, if an item you receive is damaged please contact us right away. Our goal is to ensure you are completely happy with the time you spend with us and the products we provide.