Frequently Asked Questions
Skin Care
Spa Policies
Spa Policies
Spa Policies
Spa Policies
Spa Policies
Skin Care FAQ
What is an enzyme peel?
Enzymes digest protein, which includes dead surface skin cells. They differ from chemical peels as they allow for exfoliation without sensitivity, redness, or peeling. You may have seen this offered as an add-on treatment to boost results; however, we incorporate them into all of our facial treatments and peels to ensure maximum results. Our enzymes are applied in multiple steps and blended just before use to ensure maximum activity while they are being used for treatments, not while they are sitting in the jar.
What should I do to prepare for a chemical peel?
Chemical peels may be received individually, in a series, or with a facial. In preparation for your peel, please be sure you have not used any topical retinol for at least two days. Steroids and antibiotics must have been completed at least two weeks before your scheduled appointment. Other medications, such as Accutane®, require completion for several months before a chemical peel treatment. Please be sure to plan your chemical peel when you will not be exposed to sun, heat or other environmental stressors for 48 hours afterwards. Please contact us with any questions.
How long after a facial may I apply makeup?
We recommend forgoing makeup the day of your facial, especially if you are prone to breakouts or congestion. Facials allow for deep pore cleansing and exfoliation which leaves your skin clean, bright, and ready to absorb active ingredients. For best results leave our active ingredients and SPF on and skip everything else.
How long must sun exposure be avoided for?
While we believe safe sun is always important for your skin, including the consistent use of sunscreen, we do understand that Florida offers much natural beauty to enjoy. Many of our facial services offer great results without photosensitivity. However, if you are interested in treatments such as chemical peels you must speak with your aesthetician to ensure your lifestyle and schedule allow for beneficial results.
May I receive a facial after Botox® or cosmetic fillers?
After receiving Botox® or fillers, you must wait at least ten days before any facial treatment, peel. However, you may schedule your facial treatment before.
How often should I receive a facial?
We recommend monthly facials to maintain your skin as this allows for exfoliation, hydration and balance after being exposed to daily environmental pollution and sun. Monthly deep pore cleansing is especially important for those with acneic skin. We may suggest additional treatments when we first begin working with you to help you best achieve your goals.
Should I bring my current skin care products?
Yes, absolutely. If it's your first time seeing us for skin care services, we highly recommend you bring your current routine with you. Home care is crucial to you achieving your goals and maintaining your skin. Aside from making sure our treatment takes your routine into consideration, using incorrect products is not only a lost opportunity to help, but may be detrimental. Allow us to review your routine with you for the best possible results.
Spa Policies
Spa Ambiance
Your time at the spa is meant for relaxation. Please silence your phone prior to entering and do not make or receive calls for the best possible experience for yourself and others.
Hushed voices are much appreciated when nearby facial treatment rooms.
Arrival Time
While many spa locations request early arrival, our lobby is private and accessible beginning 10 minutes prior to your appointment. Unless specified otherwise, any time for necessary intake forms has been allowed for during your scheduled time. Please note that should you arrive late, your treatment will be modified as necessary to honor other guests appointment times and the original service fee will apply.
Methods of Payment
Cash and credit cards are both accepted. We do not accept checks. Gift cards are only accepted if they were issued directly from us and not replaceable.
Our staff are most grateful for gratuities.
Appointment Modifications
Please provide 24 hours notice to avoid appointment modification charges. We highly appreciate more advanced notice as many guests plan their treatments months in advance. While we understand life happens, our time has been reserved specifically for you and improper notice doesn't allow us or other guests to use it. Appointment changes made with less than 24 hours notice will result in a charge of 50% of the scheduled service(s) rates.
Children
We love children, but our spa is meant for relaxation and is not childproof. As a courtesy to others as well as your optimum relaxation, please make arrangements for your child.
We are glad to provide spa treatments to children so long as they are mindful of the spa ambiance and are accompanied by an adult if under the age of 16.
Service Fees
Our service fees are based on the quality of products and treatments we provide. Our fees may change without notice and are not refundable. If you schedule multiple services for one visit or purchase a package, advanced payment is required.
Refunds & Returns
Due to the nature of the products and services we provide, refunds and returns are not available. However, if an item you receive is damaged please contact us right away. Our goal is to ensure you are completely happy with the time you spend with us and the products we provide.